WE'RE IN YOUR CORNER

NEED A HAND?

LETS GET THINGS SORTED.

Product question or order issue? We're here to help. Below are a few common questions and our answers. If it's anything else, use the contact form below and we'll be happy to help.

FREQUENTLY ASKED QUESTIONS

Where is my order? 

Once your order ships, you'll receive a confirmation email with tracking information. Tracing can sometimes take 24 - 48 hours to update after the carrier receives your package. If your order appears delayed or hasn't moved for several days, contact us and include your order number so we can take a look. 

Can I change or cancel my order? 

Contact us as soon as possible. We move orders into fulfillment quickly, so we can't guarantee changes or cancellations once an order has been placed. If your order hasn't been processed yet, we'll do our best to help. 

What if I try a product and I don't like it? 

We want you to actually use your Redline products, not leave them sitting in your bathroom cabinet. If somethign isn't working for you, contact us within 30 days of delivery. We'll help determine whether another Redline product would be a better fit or walk you through the available return or exchange options under our 30-day guarantee.

Which products are right for my hair? 

That depends on your hair type, length, desired finish, and how much hold or texture you want. Send us a message with a quick descripotion of your hair and the style you're trying to achieve and we'll point you toward the right product or R-Series routine. 

How do I initiate a return under your 30 day guarantee? 

How to start a return

  1. Contact us within 30 days of delivery. Include your order number, the item, and whether you want a refund or an exchange.
  2. Wait for return instructions. We will confirm eligibility, the correct address, and any shipping restrictions. Do not send a parcel to an address from another brand or an old shipping label.
  3. Pack it securely. Include your order number, original product packaging, and any components needed for the return. Use a trackable service and retain your receipt.
  4. We inspect and confirm the outcome. Approved refunds go to the original payment method. Approved exchanges are arranged after inspection.

You pay return postage for a change-of-mind return or a lightly used exchange. Original shipping charges are not refundable for change-of-mind returns, except where law requires otherwise. We do not charge a restocking fee. If a refund is due because of our error or a defective item, we cover necessary return shipping and refund delivery charges where required.
CONTACT THE TEAM

LET'S SORT IT OUT.

Thank you for reaching out. We'll be in touch soon.
Name
Email
How can we help?