Refund policy

30-day returns & exchanges

This policy covers purchases made directly from Redline’s online store. Start your request within 30 calendar days after delivery. If an order arrives in separate shipments, the window for each item begins when that item is delivered. Contact the seller for purchases made through another retailer.

For a change-of-mind refund, return the product unused, with its original packaging, components, and tags where applicable. For a grooming product that you have opened and lightly tested, we offer one product exchange per customer. Test only enough to assess the product: a small application of a styler or one or two sprays of fragrance. Substantially used, emptied, or deliberately altered products are not eligible for this voluntary exchange.

Choose an available replacement of equal or lower value, or pay the difference for a higher-priced item. The exchange value is the amount actually paid for the original product. A lower-priced selection does not generate a cash refund under the lightly used exchange option. We will confirm replacement availability and any outbound delivery charge before you proceed.

How to start a return

1. Contact us within 30 days of delivery. Include your order number, the item, and whether you want a refund or an exchange.
2. Wait for return instructions. We will confirm eligibility, the correct address, and any shipping restrictions. Do not send a parcel to an address from another brand or an old shipping label.
3. Pack it securely. Include your order number, original product packaging, and any components needed for the return. Use a trackable service and retain your receipt.
4. We inspect and confirm the outcome. Approved refunds go to the original payment method. Approved exchanges are arranged after inspection.

You pay return postage for a change-of-mind return or a lightly used exchange. Original shipping charges are not refundable for change-of-mind returns, except where law requires otherwise. We do not charge a restocking fee. If a refund is due because of our error or a defective item, we cover necessary return shipping and refund delivery charges where required.

Refund amounts & timing

Refunds reflect the price actually paid for the returned item, including applicable tax adjustments. We aim to inspect returns and issue approved refunds within 3 business days of receipt. Your bank or payment provider may need additional time to post the credit; card refunds commonly take 7–10 business days after issue. Contact us if a confirmed refund has not appeared after your provider’s stated processing period.

For a bundle or promotion, we use the discount allocation shown on your order. If a return removes eligibility for a free gift, include that gift with the return. We will explain any permitted adjustment before processing; deductions for a retained gift must have been disclosed in the original promotion and cannot exceed the refund otherwise due. No new fee is added after purchase.

An item is final sale for change-of-mind purposes only if that restriction was clearly disclosed before payment. Final-sale wording does not remove rights relating to faulty, unsafe, misdescribed, or incorrectly supplied goods.

Damaged, defective, or incorrect items

Tell us promptly if something arrives damaged, faulty, incorrect, or incomplete. Include photos where available and keep the product and packaging until we provide instructions. Do not continue using a product that appears unsafe. We will assess the issue and provide the replacement, refund, or other remedy required by law. The 30-day voluntary return limit does not shorten statutory rights.

Your consumer rights

This policy is an additional service and does not exclude or limit mandatory cancellation rights, warranties, or remedies under the law that applies to your purchase. Where local law gives you stronger protections, those protections apply. Any return refusal will be based on the conditions above and will not override those rights.