TERMS & CONDITIONS

Effective Date: September 16, 2026

Welcome to Redline Grooming.

These Terms & Conditions (“Terms”) govern your access to and use of the Redline Grooming website, online store, and related services, as well as purchases you make from us.

Throughout these Terms, “Redline,” “Redline Grooming,” “we,” “us,” and “our” refer to [LEGAL BUSINESS NAME], the operator of the Redline Grooming store.

By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms. If you do not agree to them, please do not use the website or place an order.

Our Privacy Policy explains how we collect and use personal information. Our Shipping & Returns Policy provides additional terms concerning fulfillment, returns, refunds, and exchanges.

Nothing in these Terms limits any consumer right or remedy that cannot legally be waived or restricted.

1. ELIGIBILITY TO USE THE STORE

You may purchase from Redline only if you are legally capable of entering into a binding agreement.

If you are under the age required to enter into a contract where you live, you may use the store only with the involvement and permission of a parent or legal guardian.

By submitting an order, you represent that the information you provide is accurate and that you are authorized to use the payment method submitted with the order.

2. PRODUCTS, DESCRIPTIONS & AVAILABILITY

We work to present our products, specifications, photographs, ingredients, sizes, performance characteristics, fragrances, colors, and other information as accurately as reasonably possible.

However, packaging may change, screens may display colors differently, and product appearance may vary slightly from photographs because of lighting, manufacturing tolerances, packaging revisions, or other factors.

We may modify or discontinue products, packaging, sizes, formulas, product specifications, or product availability from time to time.

A minor variation that does not materially change the product does not necessarily mean the product is defective or misdescribed. Your statutory rights concerning materially defective, damaged, or misdescribed products remain unaffected.

All products are subject to availability.

3. ORDERS & ORDER ACCEPTANCE

Submitting an order does not necessarily mean that we have accepted it.

An automated order confirmation generally confirms that we received your order request. Unless otherwise stated during checkout, an order is accepted when we approve and begin fulfilling or dispatching the order.

We may refuse, limit, or cancel an order for legitimate reasons, including:

• A product becoming unavailable;

• An obvious pricing, description, or inventory error;

• Inability to verify payment;

• Suspected fraud or unauthorized payment activity;

• Suspected misuse of a promotion or rewards program;

• Orders placed in violation of applicable law;

• Shipping restrictions;

• Unusually large quantities or circumstances suggesting unauthorized resale; or

• Other circumstances that reasonably prevent us from completing the transaction.

If we cancel an order after payment has been collected, we will refund the affected amount to the applicable payment method or otherwise provide the refund required by law.

We may also limit quantities available for purchase per person, household, customer account, payment method, or order.

4. PRICING

The price applicable to an order is generally the price displayed when the order is submitted, subject to correction of obvious errors and applicable law.

Prices and product offerings may change at any time before an order is accepted.

Applicable shipping charges, taxes, and other charges collected by Redline will be disclosed during checkout before you complete your purchase.

Once an order has been accepted, we will not increase the price of that order without your agreement except where required by law.

5. PAYMENT

Payment must be made using a payment method offered through our checkout.

Our payment transactions may be processed by third-party payment processors, ecommerce platforms, banks, card networks, digital wallets, or other payment providers. Those providers may process payment information according to their own terms and privacy practices.

Redline does not guarantee the availability of every payment method at all times.

You represent that you are authorized to use the payment method provided and authorize the applicable charges associated with your order.

Products are not required to be shipped until required payment authorization has been received.

We use commercially reasonable measures and reputable service providers designed to protect payment transactions; however, no online system can be guaranteed to be completely secure.

6. TAXES, CUSTOMS & INTERNATIONAL ORDERS

Taxes that Redline is required to collect will generally be calculated and displayed during checkout.

International orders may also be subject to customs duties, import taxes, brokerage charges, tariffs, VAT, processing fees, or other charges imposed by the destination country or another authority.

Unless checkout specifically states that such charges are included, these charges are the responsibility of the recipient.

Customs requirements vary by location. Redline does not control charges imposed independently by customs authorities, carriers, governments, or other third parties.

Customers are responsible for ensuring that products they order may lawfully be imported into and delivered to their destination.

7. PROMOTIONS, DISCOUNT CODES & SPECIAL OFFERS

Promotions, discount codes, giveaways, bundles, free gifts, and other special offers may have additional eligibility requirements, expiration dates, exclusions, purchase thresholds, or other conditions.

Unless expressly stated otherwise:

• Offers cannot be combined;

• Discounts do not apply retroactively to previous purchases;

• Discounts have no cash value;

• Promotional codes may be limited to one use per customer or household;

• Excluded products do not count toward a qualifying purchase unless stated otherwise; and

• We may reject use of a promotion where we reasonably determine that fraud, manipulation, duplication, or other abuse has occurred.

If a bundled or discounted purchase is partially returned, any refund may reflect the promotional value allocated to the returned item rather than its undiscounted standalone price.

The specific terms presented with a promotion control if they conflict with this general section.

8. REWARDS, POINTS & LOYALTY PROGRAMS

If Redline operates a rewards or loyalty program, participation may be subject to additional program rules.

Unless otherwise expressly stated, rewards points:

• Have no cash value;

• Are not legal tender;

• Cannot be redeemed for cash;

• Are personal to the participating account;

• May not be sold or transferred; and

• May be redeemed only for eligible products or rewards.

Redline may designate certain products or categories as ineligible for rewards redemption. Examples may include limited releases, collaborations, special collections, discounted products, third-party products, gift cards, or other designated items.

We may modify eligibility rules, redemption values, or other aspects of a rewards program prospectively, subject to applicable law and any additional terms disclosed for that program.

We may cancel points or restrict an account where we reasonably determine that points were obtained through fraud, manipulation, duplicate accounts, unauthorized transactions, returns abuse, or another violation of program rules.

Any expiration rules will be disclosed through the applicable rewards program.

9. SHIPPING & DELIVERY

Shipping methods, estimated delivery times, shipping charges, address requirements, lost-package procedures, and related information are described in our Shipping & Returns Policy.

Delivery dates and transit times are estimates unless we expressly guarantee otherwise.

Once a shipment is in transit, delivery may be affected by carriers, weather, customs processing, labor disruptions, transportation interruptions, peak shipping periods, incorrect address information, or other circumstances outside our reasonable control.

Nothing in this section limits any statutory delivery, cancellation, refund, or consumer rights that apply to your order.

10. ORDER CHANGES & CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to assist if the order has not entered fulfillment or shipped, but we cannot guarantee that an order can be modified or canceled after it is submitted.

Once an order can no longer be stopped, the applicable return process may be used where the product is eligible for return.

11. RETURNS, EXCHANGES & 30-DAY POLICY

Redline offers a 30-day voluntary return and exchange window from the date of delivery, subject to the requirements and exclusions described in our Shipping & Returns Policy.

Conditions concerning opened products, used products, final-sale items, shipping charges, exchanges, damaged shipments, and refund processing are governed by that policy.

Our voluntary return policy is separate from any rights you may have regarding defective, damaged, unsafe, or materially misdescribed products.

Nothing in our return policy eliminates a consumer protection that cannot legally be waived.

12. PRODUCT USE & SAFETY

Redline products must be used according to their supplied instructions, labeling, warnings, and intended purpose.

Grooming, haircare, skincare, and fragrance products are intended for external use unless the product expressly states otherwise.

Unless product-specific instructions state differently:

• Avoid contact with eyes;

• Do not ingest products;

• Keep products out of reach of young children;

• Discontinue use if significant irritation or an adverse reaction occurs; and

• Keep alcohol-based fragrance products away from open flames, high heat, sparks, and other ignition sources.

If you have a known allergy or sensitivity, review the product's ingredient information before use.

Product education, styling suggestions, grooming routines, fragrance descriptions, and similar website content are provided for general informational purposes. They are not medical advice and are not intended to diagnose, treat, cure, or prevent a medical condition.

Results vary between individuals. Hair type, skin, climate, environment, technique, quantity applied, other products used, and personal preference may all affect performance.

13. ACCOUNTS

Certain features may allow or require you to create an account.

You are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account where permitted by law.

Please notify us promptly if you believe your account or credentials have been accessed without authorization.

You may not create accounts using false information, impersonate another person, or use multiple accounts to manipulate promotions, rewards, purchase limits, or other store programs.

14. ACCEPTABLE USE OF THE WEBSITE

You may not use the Redline website or services to:

• Commit fraud or another unlawful act;

• Violate another person's intellectual-property or privacy rights;

• Transmit malicious code, viruses, malware, or harmful technology;

• Attempt to gain unauthorized access to systems or accounts;

• Circumvent security controls or technical restrictions;

• Scrape, crawl, or automate access in a manner that materially interferes with the website;

• Harass, threaten, or abuse another person;

• Manipulate reviews, promotions, rewards, or transactions;

• Interfere with operation of the website; or

• Use the services in another manner prohibited by applicable law.

We may reasonably suspend or restrict access when necessary to protect customers, Redline, our service providers, or the integrity and security of the store.

Such a restriction does not eliminate any refund or consumer obligation that has already accrued.

15. INTELLECTUAL PROPERTY

The Redline name, Redline Grooming name, logos, product names, product artwork, packaging designs, website graphics, photographs, videos, copy, illustrations, trademarks, trade dress, and other original materials are owned by Redline, its licensors, or their respective rights holders and are protected by applicable intellectual-property laws.

You may access and use the website for personal, noncommercial shopping and informational purposes.

Except where permitted by law, you may not reproduce, distribute, modify, publicly display, commercially exploit, sell, license, or create derivative works from protected Redline materials without authorization from the applicable rights holder.

Nothing on the website grants you ownership of Redline intellectual property.

16. REVIEWS, PHOTOS & CUSTOMER SUBMISSIONS

If you submit a product review, photograph, video, testimonial, comment, or other content to Redline, you represent that:

• You have the right to submit the content;

• Your submission does not knowingly infringe another person's rights;

• Statements concerning your experience are truthful and reflect your genuine experience; and

• You will disclose any material incentive, payment, free product, employment relationship, or other connection when disclosure is required.

You retain ownership of content you submit.

By submitting content to Redline for publication or marketing use, you grant Redline a nonexclusive, worldwide, royalty-free license to reproduce, display, format, resize, distribute, and use that content in connection with Redline's website, social media, advertising, email, and product marketing, subject to applicable law and privacy rights.

This license does not give Redline permission to materially alter the meaning of your statements or falsely represent your opinion.

Redline may moderate or remove content that is fraudulent, unlawful, threatening, abusive, obscene, irrelevant, spam, infringing, or otherwise violates applicable submission rules.

We do not require positive reviews as a condition of publishing a review or receiving an incentive. If an incentive is offered for submitting a review, it is not conditioned on the review expressing a positive or negative opinion unless such an arrangement is expressly permitted by applicable law.

We may investigate or remove reviews that we reasonably believe are fake, fabricated, submitted without actual experience, or otherwise deceptive.

17. THIRD-PARTY SERVICES & LINKS

Our website may integrate with or link to services operated by other companies, including payment processors, shipping providers, social networks, review providers, analytics providers, and other third-party platforms.

Those services may be governed by separate terms and privacy policies.

A link or integration does not necessarily mean that Redline controls or endorses everything provided through the third-party service.

Using outside service providers does not eliminate obligations that Redline itself owes you under applicable law.

18. WEBSITE AVAILABILITY

We work to keep the Redline store operating reliably, but we cannot guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily restrict access for maintenance, upgrades, security, technical problems, or operational reasons.

To the maximum extent permitted by law, the website and general informational content are provided on an “as available” basis.

This section does not disclaim an express product warranty, statutory product guarantee, or consumer right that cannot legally be excluded.

19. FORCE MAJEURE & EVENTS OUTSIDE OUR CONTROL

Redline is not responsible for delay or failure to perform an obligation where the delay or failure is caused by circumstances beyond our reasonable control and could not reasonably have been prevented.

Examples may include:

• Severe weather or natural disasters;

• Fire, flood, or other casualty;

• War, terrorism, civil unrest, or armed conflict;

• Government orders, embargoes, sanctions, or regulatory restrictions;

• Epidemics or public-health emergencies;

• Labor disruptions;

• Transportation or carrier interruptions;

• Utility, telecommunications, or internet failures;

• Significant supply-chain disruptions;

• Shortages caused by circumstances outside our reasonable control; or

• Failure of suppliers or service providers caused by comparable events.

Where such an event affects an order, we may delay fulfillment, offer an available alternative, or cancel and refund the affected portion of the order as appropriate.

This section does not allow Redline to retain payment for products we are legally required to refund or excuse obligations that applicable law